{"id":5174,"date":"2021-03-30T17:23:32","date_gmt":"2021-03-30T17:23:32","guid":{"rendered":"https:\/\/nancycrespo.com\/PRUEBAS\/?p=234"},"modified":"2021-08-04T20:11:41","modified_gmt":"2021-08-04T20:11:41","slug":"satisfaccion-al-cliente-parte-ii","status":"publish","type":"post","link":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/satisfaccion-al-cliente-parte-ii\/","title":{"rendered":"Satisfacci\u00f3n al cliente Parte II"},"content":{"rendered":"[et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb _builder_version=\u00bb3.22&#8243; da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb da_disable_devices=\u00bboff|off|off\u00bb][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb3.25&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb3.25&#8243; custom_padding=\u00bb|||\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.9.10&#8243; background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb hover_enabled=\u00bb0&#8243; sticky_enabled=\u00bb0&#8243;]\n<p><strong>\u00c1rea de Identificaci\u00f3n: <\/strong> Medicina<\/p>\n\n\n\n<p><strong>Maestr\u00eda:<\/strong> Maestr\u00eda en gesti\u00f3n de calidad en salud y seguridad del paciente<\/p>\n\n\n\n<p><strong>Materia:<\/strong> Gesti\u00f3n de Calidad en Salud I<\/p>\n\n\n\n<p><strong>\u00c1rea de Contenido<\/strong><\/p>\n\n\n\n<p><strong>Palabras Clave:<\/strong> <\/p>\n\n\n\n<p>Satisfacci\u00f3n al cliente, Medici\u00f3n de la satisfacci\u00f3n, valor creado para el cliente, involucramiento del recurso humano, demanda del servicio<\/p>\n\n\n\n<p><strong>Descripci\u00f3n:<\/strong><\/p>\n\n\n\n<p>La\u00a0medici\u00f3n\u00a0de manera general se basa en la aplicaci\u00f3n de cuestionarios\u00a0que abarcan \u00e1reas como demanda del servicio, problemas o quejas del servicio, grado de satisfacci\u00f3n etc.<\/p>\n\n\n\n<p><strong>Enlace Iframe:<\/strong><\/p>\n\n\n<pre class=\"brush: php; title: ; notranslate\" title=\"\">&lt;div style=&quot;width: 100%;&quot;&gt;&lt;div style=&quot;position: relative; padding-bottom: 56.25%; padding-top: 0; height: 0;&quot;&gt;&lt;iframe frameborder=&quot;0&quot; width=&quot;1200&quot; height=&quot;675&quot; style=&quot;position: absolute; top: 0; left: 0; width: 100%; height: 100%;&quot; src=&quot;https:\/\/view.genial.ly\/5f9221ad2f605c0d87dfb707&quot; type=&quot;text\/html&quot; allowscriptaccess=&quot;always&quot; allowfullscreen=&quot;true&quot; scrolling=&quot;yes&quot; allownetworking=&quot;all&quot;&gt;&lt;\/iframe&gt; &lt;\/div&gt; &lt;\/div&gt;<\/pre>\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-genially wp-block-embed-genially\"><div class=\"wp-block-embed__wrapper\">\n<iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"MGCSSP-3-M8-R2\" frameborder='0' width='1200' height='675' src='https:\/\/view.genial.ly\/5f9221ad2f605c0d87dfb707#?secret=KdYYSUClxp' data-secret='KdYYSUClxp' scrolling='yes'><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>\u00c1rea de menci\u00f3n de responsabilidad <\/strong><\/p>\n\n\n\n<p><strong>Referencia:<\/strong><\/p>\n\n\n\n<ul><li>Cant\u00fa, J. (2011). Desarrollo de una cultura de calidad. Mexico: McGraw Hill.<\/li><li>P\u00e9rez, J. (2012). Gesti\u00f3n por Procesos. Madrid, Espa\u00f1a: ESIC Editorial.<\/li><li>ISO Tools. (s.f.). Satisfacci\u00f3n de clientes. Obtenido en https:\/\/www.isotools.org\/soluciones\/procesos\/satisfaccion-de-clientes\/<\/li><\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>La medici\u00f3n de manera general se basa en la aplicaci\u00f3n de cuestionarios que abarcan \u00e1reas como demanda del servicio, problemas o quejas del servicio, grado de satisfacci\u00f3n etc.<\/p>\n","protected":false},"author":13,"featured_media":4906,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><strong>\u00c1rea de Identificaci\u00f3n <\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Maestr\u00eda: MGCSSP<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Materia: Gesti\u00f3n de Calidad en Salud I<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>\u00c1rea de Contenido<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Palabras Clave: <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Satisfacci\u00f3n al cliente, Medici\u00f3n de la satisfacci\u00f3n, valor creado para el cliente, involucramiento del recurso humano, demanda del servicio<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Descripci\u00f3n:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>La\u00a0medici\u00f3n\u00a0de manera general se basa en la aplicaci\u00f3n de cuestionarios\u00a0que abarcan \u00e1reas como demanda del servicio, problemas o quejas del servicio, grado de satisfacci\u00f3n etc.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Enlace Eframe:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:embed {\"url\":\"https:\/\/view.genial.ly\/5f9221ad2f605c0d87dfb707\",\"type\":\"wp-embed\",\"providerNameSlug\":\"genially\",\"className\":\"\"} -->\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-genially wp-block-embed-genially\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/view.genial.ly\/5f9221ad2f605c0d87dfb707\n<\/div><\/figure>\n<!-- \/wp:embed -->\n\n<!-- wp:paragraph -->\n<p><strong>\u00c1rea de menci\u00f3n de responsabilidad <\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Referencia:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Cant\u00fa, J. (2011). Desarrollo de una cultura de calidad. Mexico: McGraw Hill.<\/li><li>P\u00e9rez, J. (2012). Gesti\u00f3n por Procesos. Madrid, Espa\u00f1a: ESIC Editorial.<\/li><li>ISO Tools. (s.f.). Satisfacci\u00f3n de clientes. Obtenido en https:\/\/www.isotools.org\/soluciones\/procesos\/satisfaccion-de-clientes\/<\/li><\/ul>\n<!-- \/wp:list -->","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[2167,387],"tags":[642,2183,643,2177,2175,644,640,645],"_links":{"self":[{"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/posts\/5174"}],"collection":[{"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/comments?post=5174"}],"version-history":[{"count":3,"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/posts\/5174\/revisions"}],"predecessor-version":[{"id":6432,"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/posts\/5174\/revisions\/6432"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/media\/4906"}],"wp:attachment":[{"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/media?parent=5174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/categories?post=5174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/puceapex.puce.edu.ec\/web\/cev\/wp-json\/wp\/v2\/tags?post=5174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}